Privacy Policy

Last Updated: August 26, 2026
Effective Date: August 26, 2026
Website: https://abreezabaya.com
App Name: Abreez Abaya

1. Introduction

Welcome to Abreez Abaya ("we," "our," or "us"). We are dedicated to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (abreezabaya.com) or use our Abreez Abaya mobile applications on iOS and Android (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us when using our store, creating an account, or placing an order.

A. Personal & Contact Information

  • Full Name: To address you and fulfill your orders.
  • Email Address: For order confirmations, invoice receipts, shipment tracking, and customer support.
  • Phone Number: For order verification, delivery coordination by our couriers, and customer support via WhatsApp or phone.
  • Shipping & Billing Address: Physical delivery address (governorate, area, block, street, house/building number) to deliver your Abayas.

B. Purchase & Transaction Details

  • Order History: Details of products viewed, added to cart, and purchased, including date, size, color, and transaction amount.
  • Customer Support Inquiries: Messages and records of communications when you contact us via WhatsApp, email, or contact forms.

C. Payment Information

  • All payments (Credit Cards, Debit Cards, K-NET, Apple Pay) are processed securely through certified, PCI-DSS compliant payment gateways (such as Shopify Payments, Tap Payments, or MyFatoorah).
  • We do not store, process, or have access to your full credit card details or bank PINs on our servers.

D. Device and Technical Information

  • When accessing our app or website, standard technical details may be collected automatically, including your device model, operating system version, browser type, and anonymous crash/performance diagnostics to ensure optimal app functionality.

3. How We Use Your Information

We use the collected information exclusively for legitimate business and operational purposes:

  1. Order Processing & Fulfillment: To process transactions, tailor Abaya sizing, package orders, and deliver items to your address.
  2. Customer Service: To respond to your questions, process returns or exchanges, and provide real-time support via WhatsApp or email.
  3. Account Management: To manage your registered customer account and maintain your order history.
  4. App & Website Functionality: To ensure smooth performance, maintain secure sessions, and prevent fraudulent transactions.
  5. Marketing Communications (Optional): If you choose to opt in, we may send you notifications regarding new collections, seasonal promotions, or exclusive discounts. You can opt out at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers necessary to operate our business:

  • Delivery & Logistics Partners: Courier and shipping services in Kuwait and the GCC region to deliver your physical packages.
  • Payment Processors: Certified banking and payment partners to authenticate and authorize transactions.
  • E-Commerce Platform (Shopify): Our secure hosting platform that powers the store backend and database.
  • Legal Authorities: If required by applicable laws, court orders, or regulations in the State of Kuwait.

5. Data Retention & Deletion Rights

  • Data Retention: We retain your personal and order data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting and tax regulations.
  • Your Right to Deletion: In accordance with Apple App Store guidelines and international data privacy regulations, you have the right to request the deletion of your account and personal data at any time.

To request the deletion of your account or personal data, please contact us at:
📧 Email: support@abreezabaya.com
📱 WhatsApp: +965 55555555

We will process and confirm your deletion request within 30 business days.

6. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will immediately delete such information from our records.

7. Security of Your Data

We employ industry-standard technical and administrative security measures (including SSL/TLS 256-bit encryption and restricted server access) to protect your personal information against unauthorized access, loss, or alteration.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. The updated policy will always be published on this page with an updated "Effective Date."

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us: